Find a missing download
Check your browser’s downloads and separate saving from exporting.
By StudioMock 1 min read ReviewedLook in your browser’s downloads list and your device’s Downloads folder for the PNG. If the download succeeded but the library save failed, the local file can still be available.
Look for the PNG
- Open your browser’s downloads list and check your device’s Downloads folder.
- Check whether the browser blocked the download or asked you to choose a save location.
- If the image is still open in Create, use the PNG download control again.
- Check My mockups for a saved copy if the workflow supports saving.
A download can succeed when saving fails
If the editor reports that a full-resolution PNG downloaded but was not saved to My mockups, look for the local file first. The library save and browser download are separate operations.
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