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Fix artwork that will not upload

Check your format, file size, and SVG resources.

By StudioMock 1 min read Reviewed

If artwork will not upload, check that it is SVG, PNG, JPEG, or WebP and no larger than 20 MB. For a failing SVG, try a static, self-contained export or a transparent PNG.

Check the file

  1. Confirm the artwork is SVG, PNG, JPEG, or WebP and is no larger than 20 MB.
  2. Open the file in your design tool to confirm it is not empty or damaged.
  3. For SVG, remove external resources and export a static, self-contained file. Try a transparent PNG if the SVG still fails.
  4. Read the editor’s error message and include it when contacting support.
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