Fix a preview that will not load
Work through browser and file checks before retrying your mockup.
By StudioMock 1 min read ReviewedIf a preview will not load, check your connection and wait for the scene and artwork to finish loading. Save any finished download before reloading, because unsaved edits may be lost.
Check the preview
- Wait for the source scene and artwork to finish loading, and check your connection.
- Keep a local copy of any finished download before reloading the page. Unsaved edits may be lost.
- Try the scene again in an up-to-date browser. If the issue is limited to one file, export a fresh PNG and upload it.
- If it still fails, tell support which preset, device, browser, and workflow you used.
Need help with this?
Tell us what happened and which workflow you used.
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